Read about the innovations of the CoSIE project

CoSIE Innovations

The idea explored in CoSIE project - Strengths or Asset-based approaches - start from the position that people have assets or strengths. These include both their current intangible resources like skills, experience or networks and their potential to develop new community and personal assets.

Ultimately, we have understood that if improvements in public wellbeing are to be achieved, we need public services designed to deliver social outcomes more effectively for less resources and in more joined -up ways.

Here you can read about the innovations of the CoSIE project.

Roadmap to Co-creation – Complete set of easy access, easy digest co-creation compass

The CoSIE Roadmap for Co-creation uses the analogy of different constellations of connected ideas as a framework to explain the concepts that have been garnered from the analysis of experiences of frontline service providers, managers, citizens and other stakeholders during the 10 pilot services where co-creation has been applied in CoSIE.
The Roadmap and it accompanying products present the material in a format that makes it attractive, readable and/or watchable.

CoSIE has undergone a whole evolution in terms of its own learning. One of the lessons learned has been that the term “hard to reach” is principally top-down thinking and does not fit with the co-creation association of a shift in power towards citizen as a major player in the decision-making processes that surround public service provision. The map itself suggest that it is sometimes services themselves that are hard to reach, especially for some sections of society and we have to look for ways in our different contexts of overcoming those barriers.

Another conclusion of the CoSIE pilots is that it is often more effective to go to where people are than expecting them always to go to wherever the public administration is, administration, moving away from the mindset that public services are doing citizens a favour and it is always up to them to find the resources to access services.

MOOC – a co-creative training tool for public services

The CoSIE MOOC is a unique self-sustained but certificate granting course that aims at enhancing present and future service practitioners understanding about co-creation in public welfare services, its prerequisites and benefits. The focus is collaborative co-creation with multiple stakeholders and especially with so-called ‘marginalized’ citizens that may be seen as ‘harder to reach’.

It offers a unique systemic take on co-creation – as it reflects not only on its techniques and methods but also ethical aspects and the broader system of co-creation governance. This MOOC goes beyond exploring interdependency between co-creation and its sociotechnical contexts and teaches more about the paradigmatic value shift needed in public service culture and management.

Data curation method with help of Luuppi tool

Combination of Luuppi and Social Media data curation process developed in CoSIE project (see Jalonen et al. 2021) is unique innovation.

Luuppi is a cloud-based tool that can be used to filter, visualize, and analyze all kinds of social media messages, news comments, text documents and textual open data from any perspective. It is especially designed for non-technical users. The main attractions and benefits of Luuppi are the flexibility and the ease-of-use that is offers end users. They can create their own analytical dimensions and categories.

The code of the Luuppi tool is available as open source for the interested parties (contact Turku University of Applied Sciences).

An applied tool for co-creation in public services – Community Reporting methodology

The Community Reporting methodology was adapted to be used as an applied tool for the co-creation of public services and resulted in the following innovations:
• Methodological and practice-based development
• Contributing to the paradigm shift between process-orientated services to relationally driven services
• Shifting power from public services to service beneficiaries and enabling citizens to be active actors in setting service agendas

Digital open-source platform and modelling tool for collective stakeholder

Both the Newcastle Living Lab methods and the CoSMoS modelling tool seek to support the innovation of co-creation relationships between stakeholders working in complex arenas of social innovation by improving collective learning and reflexivity. A range of interactive models were developed with supporting guidance through a process of co-creation processes with the pilots (Co-creation of Platform model). Other existing models (User Journey models) were adapted and implemented in the tool.

Both developments have DOIs and are licensed as Open Source on GIT hub with an extensive online user guide (supported by the @NclLivinglab Twitter handle) on a sustainable platform.

Reframing Cocreation for public services – a shift of paradigm (policy brief)

CoSIE demonstrated though real-life pilots that it is possible to value the lived experience of people who receive public services, and to nurture their contributions to shaping the services that affect them. It did so even in contexts that looked highly unpromising, for example within services people are compelled to receive (work activation, criminal justice) and in places with longstanding traditions of patriarchal attitudes and top-down provision. This implies profound reframing of how people who access services are viewed, consistent with a paradigm shift towards more emphasis on assets and capabilities.