Revolutionising the Way Public Services Are Created


As part of the CoSIE project, Valènciactiva is working with the Universitat Politècnica de València (UPV) to co-design and pilot a new business creation and development scheme with a variety of stakeholders. The programme will be bespoke to the needs of unemployed people in the region and seeks to provide a sustainable way of creating companies.

To kick-start this process, People’s Voice Media trained staff members from Valènciactiva and UPV in Community Reporting for Insight Methods which were used as part of their first co-creation workshop. Within the workshop a range of stakeholders – from NGOs to members of regional government, business mentors to unemployed people – used storytelling to share their experiences of supporting people back into employment or how they have been supported to get back into employment themselves.

As part of the workshop, the stakeholders used the experiences of people in the room to generate ideas for the business creation and development programme. Core ideas that emerged were the need for empathy from service providers and to better connect existing provision to meet the needs of users.

Following this workshop, the Valènciactiva and UPV staff worked with People’s Voice Media to curate the stories and ideas from the co-creation workshop into a synthesis of findings and emergent suggestions for the co-design phase of the pilot. This material will be explored further in future co-creation workshops – so watch this space to see how the pilot progresses!

News text by
Hayley Trowbridge, People’s Voice Media